BAJ Privacy Policy – Your Data, Protected

1 Introduction

This Privacy Policy describes how BAJ ("BAJ", "we", "us", "our") collects, uses, stores, and protects the personal data of players who register and use the BAJ online gaming platform at baj.onl. This policy applies to all BAJ players in Bangladesh and to anyone who visits the BAJ website, regardless of whether they have a registered account.

BAJ is committed to handling your personal data responsibly and transparently. We understand that privacy matters to our players, and we want you to feel confident that your information is in safe hands when you use BAJ. This Privacy Policy is written in plain language so that every BAJ player can understand exactly how their data is handled.

By registering a BAJ account or using the BAJ platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with how BAJ handles personal data, please do not register an account or use the BAJ platform. For any questions about this policy, contact BAJ support at [email protected].

2 Data We Collect

BAJ collects personal data from you in several ways — directly when you register and use your account, automatically when you interact with the BAJ platform, and occasionally from third parties such as payment processors. The table below summarises the categories of data BAJ collects and the source of each.

BAJ does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information, unless this is specifically required by law or to support a responsible gaming self-exclusion request.

3 How We Use Your Data

BAJ uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The main ways BAJ uses your personal data are:

• Account management: To create, maintain, and manage your BAJ account, including processing your registration, verifying your identity, and keeping your account details up to date.
• Payment processing: To process deposits and withdrawals on BAJ via bKash, Nagad, and Rocket, and to maintain accurate financial records for your BAJ account.
• Platform operation: To deliver the BAJ gaming experience, record game results, calculate winnings, and apply bonuses to your BAJ account correctly.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance related to your BAJ account or any BAJ game.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited conduct on BAJ.
• Legal compliance: To comply with applicable laws and regulations, including anti-money laundering (AML) requirements and age verification obligations.
• Responsible gaming: To monitor gaming behaviour on BAJ and identify players who may need responsible gaming support, and to apply self-exclusion or deposit limits when requested.
• Marketing communications: To send you promotional offers and updates about BAJ, but only if you have opted in to receive such communications. You can opt out at any time.
• Platform improvement: To analyse how players use BAJ, identify technical issues, and improve the overall quality and performance of the BAJ platform.

4 Legal Basis for Processing

BAJ processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:

• Contract performance: Processing that is necessary to operate your BAJ account and deliver the services you have signed up for, including payment processing and game delivery.
• Legal obligation: Processing that BAJ is required to carry out to comply with applicable laws, such as identity verification, anti-money laundering checks, and age verification.
• Legitimate interests: Processing carried out for BAJ's legitimate business interests, such as fraud prevention, platform security, and improving the BAJ user experience, where these interests are not overridden by your privacy rights.
• Consent: Processing based on your explicit consent, such as sending you marketing communications about BAJ promotions and new games. You may withdraw your consent at any time.

If you would like more information about the specific legal basis BAJ relies on for any particular processing activity, please contact BAJ support at [email protected].

5 Data Sharing and Third Parties

BAJ does not sell your personal data to third parties. However, BAJ does share your data with a limited number of trusted third-party service providers where this is necessary to operate the BAJ platform. All third parties who receive BAJ player data are required to handle it securely and only for the specific purpose for which it was shared.

The categories of third parties with whom BAJ may share your data include:

• Payment processors: bKash, Nagad, and Rocket receive the financial data necessary to process your deposits and withdrawals on BAJ. These providers operate under their own privacy policies and security standards.
• Identity verification providers: BAJ uses third-party KYC services to verify the identity and age of players. These providers receive only the data necessary to complete the verification process.
• IT and platform infrastructure providers: BAJ uses cloud hosting and technical infrastructure providers to operate the BAJ platform. These providers may process your data as part of delivering their services to BAJ.
• Regulatory and law enforcement authorities: BAJ may be required by law to share your data with government agencies, regulators, or law enforcement bodies. BAJ will only do so when legally obligated.
• Fraud prevention services: BAJ may share data with fraud detection and prevention services to protect the integrity of the BAJ platform and its players.

6 Cookies and Tracking

BAJ uses cookies and similar tracking technologies on the BAJ website and platform. Cookies are small text files stored on your device that help BAJ recognise you, remember your preferences, and understand how you use the platform.

BAJ uses the following types of cookies:

• Essential cookies: These are required for the BAJ platform to function correctly. They enable you to log in to your BAJ account, navigate between pages, and use core platform features. These cookies cannot be disabled.
• Functional cookies: These remember your preferences on BAJ, such as your language settings and display preferences, so you do not have to re-enter them each time you visit.
• Analytics cookies: BAJ uses analytics tools to understand how players interact with the platform. This data is aggregated and anonymised and is used to improve the BAJ experience. It does not identify you personally.
• Security cookies: These help BAJ detect and prevent fraudulent activity, protect your BAJ account from unauthorised access, and maintain the security of the platform.

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect your ability to use certain features of the BAJ platform, including logging in to your BAJ account.

7 Data Retention

BAJ retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory, accounting, and reporting requirements. The specific retention periods BAJ applies are as follows:

• Account data: Retained for the duration of your BAJ account and for a period of at least five years after account closure, in accordance with anti-money laundering regulations.
• Transaction records: Financial transaction data is retained for a minimum of five years from the date of the transaction to comply with financial record-keeping requirements.
• KYC and identity verification data: Retained for the duration of your BAJ account and for five years after closure, or longer if required by applicable law.
• Support communications: Records of your interactions with BAJ support are retained for three years from the date of the last communication.
• Marketing consent records: Records of your marketing preferences and consent are retained for as long as you hold a BAJ account and for one year after account closure.

When your personal data is no longer required, BAJ will securely delete or anonymise it. If deletion is not immediately possible due to technical constraints, BAJ will isolate the data from further processing until deletion can be completed.

8 Your Privacy Rights

As a BAJ player, you have a number of rights in relation to the personal data BAJ holds about you. BAJ is committed to respecting and facilitating these rights. Your rights are summarised below:

To exercise any of these rights, contact BAJ support at [email protected] with your request. BAJ will respond within a reasonable timeframe and will not charge a fee for handling your request unless it is manifestly unfounded or excessive.

9 Data Security

BAJ implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• TLS encryption for all data transmitted between your device and the BAJ platform.
• Encryption at rest for sensitive personal and financial data stored on BAJ servers.
• Access controls that restrict access to your personal data to BAJ staff who genuinely need it to perform their job functions.
• Regular security assessments to identify and address potential vulnerabilities in the BAJ platform.
• Two-factor authentication options available to BAJ players to add an extra layer of security to their accounts.
• Fraud monitoring systems that continuously monitor BAJ account activity for signs of unauthorised access or suspicious behaviour.

While BAJ takes data security seriously and applies robust measures, no online platform can guarantee absolute security. If you suspect that your BAJ account has been compromised, please contact BAJ support immediately at [email protected] so that we can take prompt action to protect your account.

10 Children and Minors

The BAJ platform is strictly for adults aged 18 and over. BAJ does not knowingly collect personal data from anyone under the age of 18. If BAJ becomes aware that personal data has been collected from a minor, that data will be deleted immediately and the associated account will be closed.

If you believe that a minor has registered on BAJ or that BAJ has inadvertently collected data from a person under 18, please contact BAJ support at [email protected] immediately so that we can investigate and take appropriate action.

Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gaming platforms including BAJ. More information about responsible gaming and player protection tools is available on the BAJ Responsible Gaming page.

11 Changes to This Privacy Policy

BAJ may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When we make changes to the BAJ Privacy Policy, the updated version will be published on this page with a revised effective date at the top of the document.

For significant changes to how BAJ handles your personal data, we will make reasonable efforts to notify you directly via the mobile number or email address registered to your BAJ account before the changes take effect. Continued use of the BAJ platform after a revised Privacy Policy has been published constitutes your acceptance of the updated policy.

We encourage you to review this BAJ Privacy Policy periodically to stay informed about how we are protecting your personal data. If you have any concerns about changes to this policy, please contact BAJ support before continuing to use the platform.

12 Contact BAJ About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way BAJ handles your personal data, please get in touch with the BAJ privacy team using the contact details below: